FAQs

General Dealership FAQs:

1. Where is GAC Zululand located?

   We’re based in Empangeni, proudly serving Richards Bay, Ballito, Hluhluwe, Durban, Pietermaritzburg, and all of KwaZulu-Natal

2. Which GAC models do you sell?

   We stock the GAC GS3 EMZOOM and GAC EMKOO SUVs.

3. Do you sell used cars as well as new?

   Yes, we have nearly 200 pre-owned vehicles, all quality-checked and ready for delivery.

4. Do you deliver cars outside Empangeni?

   Yes, we arrange delivery across South Africa, including Durban, Johannesburg, Cape Town, and beyond.

5. Do you accept trade-ins?

   Absolutely, we accept trade-ins on both new and used vehicles with fair valuations and a seamless process.

   Warranty & Aftersales FAQs:

6. What warranty comes with a new GAC?

   Every new GAC includes a 5-year/150,000 km factory warranty and South Africa’s first Lifetime Engine Warranty.

7. What is the Lifetime Engine Warranty?

   As the original owner, your engine is covered for life if serviced on time at an authorised GAC dealer.

8. Do GAC vehicles include a service plan?

   Yes, all new GAC SUVs come with a 5-year service plan.

9. What servicing options are available at GAC Zululand?

   Our workshop uses the latest tools and factory-trained technicians with genuine GAC parts.

10. Do you stock GAC spare parts and accessories?

    Yes, we carry authentic parts and accessories, with sourcing within 24 hours if not in stock.

11. Is roadside assistance included?

    Yes, all new GAC vehicles come with 24/7 roadside assistance across South Africa.

    Buying & Finance FAQs:

12. Can I apply for finance at GAC Zululand?

    Yes, we assist with vehicle finance applications and approvals directly at the dealership.

13. Do you help with insurance?

    Yes, our team can recommend trusted insurance partners for comprehensive cover.

14. Can I buy a car online?

    Absolutely, we handle digital paperwork and arrange delivery to your door anywhere in South Africa.

15. Do you run monthly specials?

    Yes, visit our Specials Page for the latest offers on new GAC SUVs and used cars.

    Customer Experience FAQs:

16. Can I book a test drive at GAC Zululand?

    Yes, test drives are available for the GAC GS3 EMZOOM and GAC EMKOO. Book online or call us.

17. How do I book a service?

    Book online through our website or call us directly to secure your slot.

18. Do you only serve customers in Zululand?

    No, we welcome customers from Durban, Ballito, Pietermaritzburg, St Lucia, Richards Bay, and beyond.

19. Why choose GAC Zululand over other dealerships?

    As the official GAC dealer in Zululand, we offer new SUVs, nearly 200 used cars, expert service, and South Africa’s only Lifetime Engine Warranty.